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Author
Description
"For many patrons, digital resources are not easy to use. Consider this: a recent study of a metropolitan public library showed that requests to access eBooks comprised nearly all of their helpdesk traffic. Use this book to train your staff on how to support patrons with using their devices to access library collections and services"--. Provided by publisher.
Author
Description
Archival collections at public libraries present their own challenges distinct from other library materials, but they also offer the promise of unique connections between the library and its users, particularly when the archives relate to local history. Written by an archivist and librarian with hands-on experience in multiple archival and manuscripts repositories, this concise guidebook presents best practices for the acquisition, access, and care...
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