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Organizational agility expert Brandi Olson brings front and center what happens when an organization chases too many priorities simultaneously. Featuring extensive interviews with organizational leaders, Real Flow demonstrates the principles of flow that will create the environment teams need to achieve and sustain high performance. Integrating cognitive science, organizational agility, and lean principles, this is your guide to deliver exceptional...
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How do we win a game that has no end? Finite games, like football or chess, have known players, fixed rules and a clear endpoint. The winners and losers are easily identified. Infinite games, games with no finish line, like business or politics, or life itself, have players who come and go. The rules of an infinite game are changeable while infinite games have no defined endpoint. There are no winners or losers--only ahead and behind. The question...
3) Nobody cares about your career: why failure is good, the great ones play hurt, and other hard truths
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"The ultimate playbook for crushing it at work, from the CEO of Barstool Sports. She works hand-in-hand with a founder who's a lightning rod for controversy-OK, for stepping in it. She's grown a chaotic company (Vanity Fair calls it a "pirate ship") housed over a dentist's office outside of Boston that published giveaway papers into a juggernaut with more than 5 billion monthly video views and 225 million followers valued at 550 million dollars. Erika...
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Wakeman believes it is high time to reinvent leadership thinking. Her straightforward strategies dispense with unproven HR maxims and show how time and energy can be recommissioned and put toward the value that hired talent is intended to provide. Happy employees are accountable-- and productive-- employees.
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"Google amazes us by generating answers before we even finish asking a question. Netflix delights us with spot-on recommendations. These companies use the power of Big Data--the collection and analysis of massive amounts of information. It's one of the hottest concepts in business. But while many companies are embracing Big Data to understand their customers, very few are applying it to their own employees. One of the pioneers in that effort has been...
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Every day, thousands of hidden and ignored problems frustrate workers and customers and, in turn, reduce profits. The key to finding and fixing these problems is to engage employees closest to the work and closest to the customer in new ways so they can contribute their ideas. This book provides rules that, if followed, will allow employees to harvest all the low hanging fruit and some that is not so low hanging that will grow earnings, make customers...
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"How do great leaders thrive in uncertain times? By changing their mindsets about power. Why do some organizations grow and thrive with complexity, while others collapse under their own weight? The answer is simple, but transformative: When power is hoarded and lorded over others, it is finite. But when leaders allow power to flow among groups, it can grow indefinitely. While many have realized the limits of top-down hierarchy, "bottom-up" leadership...
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Networks of relationships among employees are increasingly the means by which organizations create value and foster innovation. From ten years of research tracking top-performing leaders at over 60 companies, Professor Cross found that successful leaders manage informal networks to compensate for weaknesses in formal structures, and thus improve collaboration, knowledge-sharing and best practices. In doing so, they are less susceptible to the loss...
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The foundation of George Zimmer's success is his company's corporate culture, centered on "servant leadership" values. These values seek to involve others in decision making and enhance the personal growth of workers. In this wideranging talk, Zimmer explains how his experience proves that a culture based on strong ethical values can succeed even within a competitive business environment.
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Not all customers are created equal. Ten percent of your customers often provide ninety percent of your profits. As Roger Siboni explains, the best usage of customer relationship management (CRM) is to enhance the experience for Profitable customers, to bring down costs by automating unProfitable ones, and to gain market share through customer retention and personalization at the point of sale. This requires an enterprise-wide commitment to sharing...
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"We're living in a time of amazing technological innovation, but we're not paying enough attention to one of the most important innovations of all--one that's going to be a wellspring of progress for a long time to come. This innovation lies with the company itself--the collection of people and assets brought together to create goods and services and bring them to market. And, as Andrew McAfee persuasively argues, this new model is pioneered by geeks...
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